Refund & Cancellation Policy

This website does not sell goods or services online. There is no checkout, no subscription and no payment is collected through goldcapital.exchange. Submitting an enquiry, requesting a quote or downloading a document costs nothing and creates no payment obligation.

Consequently there is nothing to refund in respect of website use itself.

Enquiries, indicative discussions and written quotations are provided without charge and may be withdrawn by either party at any time before a binding agreement is signed.

A quotation is valid only for the period stated in it and lapses automatically at the end of that period.

Where fees, commissions, deposits, retainers or milestone payments apply, they are defined exclusively in the executed agreement for that engagement — for example the sale and purchase agreement, commission agreement or referral agreement.

If this policy conflicts with a signed agreement, the signed agreement prevails for the transaction it governs.

Either party may discontinue discussions at any time before an agreement is executed, without penalty. Confidentiality and non-circumvention obligations already agreed continue to apply after discussions end.

Once an agreement is executed, cancellation rights, notice periods, termination triggers and any consequences follow the terms of that agreement.

Third-party costs already incurred on your instruction — including assay, inspection, permitting, freight, insurance, escrow, bank charges and professional fees — are generally non-refundable because they are paid to independent providers and are not recoverable by us.

• Refundable: any amount held on your behalf that has not been committed or disbursed, unless the agreement states otherwise.
• Non-refundable: verified third-party disbursements, and coordination fees earned for work already performed.
• Success-based commissions: payable only on the trigger event defined in the agreement, and not payable if that event does not occur.

We may terminate an engagement immediately where a KYC, AML, sanctions, responsible sourcing or fraud concern arises. In that case, amounts that have not been committed are returned, subject to any legal restriction preventing the return of funds, and no compensation is payable for termination on these grounds.

Email goldcapitalinternational@gmail.com with the subject line "Refund Request", quoting the transaction reference and the agreement clause you rely on. We aim to acknowledge within 5 business days and to determine the request within 20 business days.

Approved refunds are paid to the originating account in the original currency. Bank and correspondent charges and exchange rate movement are borne by the payee unless the agreement states otherwise.

Refund disputes follow the dispute resolution process in our Terms & Conditions, or the process in the relevant transaction agreement where one applies.

Nothing in this policy limits any non-excludable right or guarantee available to you under the Australian Consumer Law or other applicable law in your jurisdiction.