Frequently asked questions

Gold is valued by reference to prevailing international gold reference prices published by independent market sources. GCI does not publish, redistribute or license any benchmark administrator's price data, and any reference price discussed is indicative only. The final price is determined by adding or adjusting for agreed commercial terms, product specifications, quantity, and transaction conditions such as logistics, assay, insurance, and payment terms. GCI does not set the market price; it helps buyers and sellers coordinate a fair commercial price against the independent international gold reference price.

A formal quote is only provided after GCI receives a valid inquiry from a qualified buyer. The buyer should submit a corporate email address, confirm they are acting on behalf of a registered business, and attach a signed Letter of Intent (LOI) or Irrevocable Corporate Purchase Order (ICPO) on company letterhead. The inquiry must also state the desired product type, quantity, purity, destination, and nominated delivery point. GCI will then verify the buyer, review the request, and, if all conditions are met, issue a written quotation reflecting the indicative reference-based price and applicable commercial terms. Quotes are not instant and are not released to free-email or anonymous inquiries.

Every transaction follows a documented nine-stage sequence: enquiry, execution of NCNDA and NDA, KYC and AML review, counterparty introduction, commercial negotiation and agreed procedure, execution of the sale and purchase agreement, assay and purity verification, secure logistics with export and import clearance, and finally delivery, final assay and settlement under the signed agreement.

Buyers are typically asked for company registration documents, identification for directors and authorised signatories, beneficial ownership disclosure where applicable, a Letter of Intent (LOI) or Irrevocable Corporate Purchase Order (ICPO) on company letterhead, proof of funds or acceptable bank comfort, nominated refinery and delivery point, and signed NCNDA and NDA. Sellers are asked for origin, export and title documentation. Requirements vary by jurisdiction, product and transaction structure.

Complete the enquiry form on our Contact page with your company details, the product and quantity required and your destination country. You may also attach an LOI or ICPO. Alternatively, email notifygoldcapitalexchange@gmail.com or call +61 469 763 174.

KYC (Know Your Customer) is the verification of a counterparty's identity before any commercial engagement proceeds. For GCI this includes corporate registration checks, identification of directors and authorised signatories, and beneficial ownership disclosure where applicable.

AML (Anti-Money Laundering) refers to the checks and controls applied to prevent transactions being used to launder the proceeds of crime. GCI applies sanctions, politically exposed person and adverse media screening, reviews source of funds and source of goods, and retains verification records in line with applicable legal requirements. Where a matter raises reasonable concern, the engagement is declined.

Settlement is governed entirely by the signed commercial agreement between the buyer and the seller. Methods commonly contemplated in such agreements include bank-to-bank telegraphic transfer, documentary letters of credit and escrow or bank-supervised arrangements. GCI does not hold, receive or handle client funds; the accepted method for any given transaction is whatever the parties record in their executed agreement.

Timelines depend on counterparty responsiveness, jurisdiction, product and logistics. Compliance onboarding and documentation typically take the longest, and we cannot guarantee a fixed duration. Indicative expectations for each stage are confirmed in writing once the scope of a transaction is agreed.

Minimum quantities depend on the product, origin and transaction structure. As a general guide, doré transactions typically start at 25kg per shipment and refined bullion transactions at 50kg, with monthly contract volumes negotiated case by case. Trial or first shipments are considered for verified buyers who complete full KYC and provide acceptable proof of funds. Exact minimums are confirmed in writing at quotation stage.

Once the SPA is executed and payment procedure agreed, export clearance and secure shipment for an air-freighted consignment generally takes between 7 and 21 business days depending on the country of origin, permit processing, carrier availability and destination customs. Compliance onboarding and documentation before that point usually take longer than the shipment itself. Indicative timelines are confirmed in writing for each transaction and are never guaranteed.

Product is inspected and assayed by an independent, internationally recognised inspection company at the agreed location before shipment, and a final assay is performed at the nominated refinery on arrival. Both parties may appoint representatives to attend. Settlement adjustments for purity and weight variance are governed by the tolerance and final-assay clauses of the signed agreement.

Transport is arranged with specialist precious metals carriers using insured, security-escorted movements from vault or refinery to airport, and door-to-door cover to the destination. Insurance certificates, air waybills, packing lists and customs documentation are issued for every consignment. Routing, timings and security arrangements are shared only with parties who need them.

Buyers must complete KYC verification (company registration, director identification, beneficial ownership), pass sanctions, PEP and adverse media screening, evidence lawful source of funds, and sign the applicable NDA/NCNDA and sale agreement. Buyers must also acknowledge our Responsible Sourcing, Anti-Bribery and AML policies. Any counterparty that cannot be verified is declined.

Email notifygoldcapitalexchange@gmail.com, call +61 469 763 174, or use the enquiry form on our Contact page. Our office is in Parkinson, QLD 4115, Australia. Business hours are Monday to Friday, 9:00 AM to 5:00 PM (AEST) and we aim to respond to enquiries within one business day.